Frequently Asked Questions
Everything you need to know about your grilling experience.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for grills and accessories?
We offer a 30-day return policy for unused products in their original packaging. Please note that return shipping fees may apply unless the item is defective.
Do Char-Broil products come with a warranty?
Yes, most of our grills and smokers include a limited warranty. The duration varies by model and specific components, such as burners or grates.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How can I find replacement parts for my specific grill model?
You can use our online 'Parts Finder' tool by entering your grill's model number, which is typically located on a white label on the back or inside the cabinet.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. Specific shipping rates and delivery times will be calculated at checkout.